Helpdesk Ticket Categories

This page lists all ticket categories available in the system.

Click on a category name to edit it's properties
Click "delete" to remove a category. If a category contains tickets or KB articles, you will be prompted to select another category to move the data to.
Specify a name and click "Add new" to create a new category.

Category sections

Categories can optionally be organized into helpdesk Sections. Sections are just "folders" that contain categories.

When creating a category, you are prompted which "section" to put it into. You can create a new seection right there, in